- Statement Of Intent
1.1 St George Cabs is committed to complying with its obligations under the Privacy Act by
protecting the privacy and confidentiality of Personal Information.
1.2 The purpose of this policy is to outline how St George Cabs handles the “Personal
- Application of this Policy
2.1 Except to the extent that any contrary intention is expressed, this policy:
(a) applies when St George Cabs collects, uses, discloses, stores, accesses or corrects
Personal Information of Drivers, Operators, passengers or others; and
(b) must be read in conjunction with the Privacy Act including the Australian Privacy
2.2 Capitalised terms used in this policy are defined in clause 3 and in the definitions section of
2.3 This document may be updated or revised by St George Cabs at any time.
- What is Personal Information?
Personal Information means information or an opinion about an individual (who can
reasonably be identified), whether the information or opinion is true or not, and whether
the information or opinion is recorded in a material form or not.
- What kinds of Personal Information does St George Cabs collect and hold?
4.1 St George Cabs collects a wide range of Personal Information, including information
regarding an individual’s:
(a) contact details including date of birth;
(b) citizenship, migration and visa status;
(c) driving history and driver’s licence details;
(d) criminal history;
(e) medical history, including details of drug and alcohol use;
(f) details of English proficiency, including details of level of schooling and education
(g) credit history;
(h) receipt of goods or services from St George Cabs;
(i) use of a taxi, including things an individual says or does (or things said about that
individual) in connection with their use of the taxi; and
(j) breach or alleged breach of the Relevant Laws, the Driver Service Agreement, St
George Cabs’ By-Laws or the policies contained in this manual.
4.2 From time to time, St George Cabs may also collect images or video or additional
information related to specific services or activities. Wherever practicable, St George Cabs
will advise a party of the information being collected and provide that party with an
opportunity to refuse the collection of information.
- How does St George Cabs collect Personal Information?
5.1 Personal Information is collected when:
(a) a Driver or Operator applies to become affiliated with St George Cabs or has any
other dealings with St George Cabs;
(b) an Operator operates a taxi affiliated with St George Cabs;
(c) a Driver drives a taxi affiliated with St George Cabs; and
(d) a passenger books or travels in a taxi affiliated with St George Cabs.
5.2 Information is also collected from third parties (including government and regulatory bodies,
the NSW Taxi Council, the NSW Country Taxi Operators’ Association and other taxi service
providers or booking service providers) as a result of enquiries St George Cabs makes to
assess and process applications by Drivers or Operators to become or remain affiliated with
St George Cabs or to carry out other checks, including checks made of visa status, criminal
history, driving history, credit history and education levels.
- Why does St George Cabs collect Personal Information?
6.1 St George Cabs collects Personal Information to:
(a) verify the age and identity of individuals;
(b) process and assess applications;
(c) comply with St George Cabs’ obligations under the Relevant Laws;
(d) contact Drivers and Operators to provide information relevant to their affiliation
with St George Cabs;
(e) analyse passenger trips and calculate any government imposed fees or levies;
(f) provide a safe environment for Drivers, Operators, passengers and Network
(g) conduct disciplinary proceedings;
(h) share information with the P2P Commissioner, TfNSW, the police and RMS as
(i) access and assess Driver details held on the portal operated by the P2P
(j) share information with other taxi service providers regarding any bad debts of a
Driver or Operator;
(k) respond to submissions, questions, comments, requests and complaints;
(l) conduct internal business and management processes, including for accounting or
(m) market goods and services directly to you; and
(n) conduct other matters that would reasonably be expected by you.
6.2 When you lodge an application with St George Cabs to become a Driver or Operator, St
George Cabs must collect information about you to properly assess whether or not you are a
fit and proper person and suitable to hold the position for which you have applied.
6.3 St George Cabs must also collect information to determine whether or not you meet the
relevant requirements contained in the Act and Regulation.
- How does St George Cabs use Personal Information?
7.1 St George Cabs uses your personal information primarily to allow it to carry out the activities
and functions listed above. St George Cabs also uses your personal information for
secondary purposes related to those activities or when allowed under the Privacy Act.
7.2 St George Cabs may also use the personal information it collects from you for direct
marketing of products and services (including Driver and Operator training) to you including
from third party suppliers. You can refuse any direct marketing by contacting St George
Cabs in writing.
- Does St George Cabs disclose Personal Information to others?
8.1 St George Cabs needs to disclose Personal Information to third parties (including
government and regulatory bodies) to carry out certain checks (including visa checks,
identity checks, criminal history checks, driving history checks and work and education
8.2 There may be times when St George Cabs needs to disclose your personal information to
third parties including taxi networks, legal or financial advisers or others. Personal
information will only be disclosed to these parties for a purpose permitted by the Privacy Act
and/or this policy.
8.3 St George Cabs may also need to disclose your personal information to third parties for the
purposes of allowing it to carry out the activities listed above. For example, from time to
time, St George Cabs may engage external companies to carry out mail services, IT storage
services and software-related services. These external companies that have access to the
information necessary to provide services to St George Cabs, are required to comply with
the Privacy Act and must offer privacy standards comparable to those offered by St George
8.4 St George Cabs will disclose your personal information if it is required to do so by law
enforcement agencies, the Australian Electoral Office, the Department of Family Services,
the Department of Immigration or the Australian Taxation Office.
- How does St George Cabs hold and protect Personal Information?
9.1 Personal information that is held by St George Cabs is stored both electronically and by
9.2 St George Cabs takes reasonable steps to ensure that your personal information is safe and
secure from unauthorised use and disclosure.
9.3 Your personal information is securely destroyed when it is no longer needed or when it is
out of date.
- Is St George Cabs likely to disclose Personal Information overseas?
10.1 St George Cabs may use overseas secure cloud storage services. Information is disclosed to
this facility for the purposes of storage. This constitutes a disclosure under the Privacy Act.
- What does this Policy mean?
11.1 By being:
(a) a Driver;
(b) an Operator; or
(c) a passenger,
of St George Cabs, or participating in an activity arranged by St George Cabs, you consent to
the terms of this policy.
11.2 From time to time, your additional consent will be sought for the collection, use or
disclosure of information for purposes other than as set out in this policy.
11.3 If you do not agree to any part of this policy, you can withhold some or all of your Personal
Information, but a failure to provide all the requested information may result in your
application to become or remain affiliated with St George Cabs (whether as a Driver or
Operator) terminated or unable to be accepted or you being refused services or other
services not being able to be supplied to you.
- How do I access, update or correct Personal Information held by St George Cabs?
12.1 You can access your Personal Information held by St George Cabs by contacting St George
12.2 St George Cabs will not charge you for making the request. However, St George Cabs may
need to charge you for the time taken to answer your request. St George Cabs will advise
you in advance if there are to be any charges associated with complying with your request.
12.3 St George Cabs will respond to your request in a reasonable time frame (usually not more
than 10 working days). When you request access, St George Cabs may need further
information from you to verify your identity.
12.4 There are a number of reasons why St George Cabs may be unable to give you access to your
information. If St George Cabs is not able to provide access to your information, we will
provide you with written reasons.
12.5 If you believe any of the Personal Information that St George Cabs holds about you is
incorrect, you can ask St George Cabs to correct it.
12.6 If asked to correct your Personal Information, St George Cabs will take reasonable steps to
correct the information to ensure that it is accurate, up to date, relevant and not misleading.
If St George Cabs refuses to correct your Personal Information, it will give you written
- How do I make a complaint about privacy?
13.1 If you believe St George Cabs has breached the Privacy Act or any of the Australian Privacy
Principles or if you want to raise any issues you may have about privacy with St George Cabs,
please contact St George Cabs in writing.
13.2 In making a complaint to St George Cabs about privacy, please give enough details to enable
St George Cabs to identify your concerns and respond appropriately. You must provide St
George Cabs with your name and contact details and a description of your complaint. St
George Cabs will respond to you in a reasonable time frame (usually not more than 10
working days). If you are unhappy with how St George Cabs handles the complaint, you
have a right to take the complaint to the Information Commissioner on 1300 363 992.